If you think the water level viewer is not accurate, ensure the cable is fully unwound from the bottom of the base and tucked in. Please also follow the below steps to recalibrate:

1. Remove the kettle body and turn the base over
2. There is a large black button(not an actual button but it registers the water level)
3. Gently press this a few times then re-calibrate the water the water level

Please do not press this too hard!

To re-calibrate with an Android device; tap Calibrate at the bottom of the homepage.

To re-calibrate with a iOS device; go into settings then select “Water Calibration”.

If you need to get in touch, Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us