If you think the water level viewer is not accurate, ensure the cable is fully unwound from the bottom of the base and tucked in. Please also follow the below steps to recalibrate:
- Remove the kettle body and turn the base over
- There is a large black button(not an actual button but it registers the water level)
- Gently press this a few times then re-calibrate the water the water level
Please do not press this too hard!
To re-calibrate with an Android device; tap Calibrate at the bottom of the homepage.
To re-calibrate with a iOS device; go into settings then select “Water Calibration”.
Please do not hesitate to get in touch with Smarter Support by emailing us at firstname.lastname@example.org. You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.