If you think the water level viewer is not accurate, ensure the cable is fully unwound from the bottom of the base and tucked in. Please also follow the below steps to recalibrate:

1. Select the box that says “water” on the kettles home page
2. Select “calibrate”
3. A pop up will appear asking you to remove the kettle body from the base
4. Then select “calibrate”

The base will re-calibrate

If you are still having issues with the water level, please try the following:

1. Remove the kettle body and turn the base over
2. There is a large black button(not an actual button but it registers the water level)
3. Gently press this a few times then re-calibrate the water the water level

Please do not press this too hard

If you need to get in touch, Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us