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Smarter Support

Can I use my iKettle 3rd Generation with Amazon Alexa?

To set up, please follow these steps:

  1. Open the Alexa app
  2. Search Smarter in the Alexa app skill search
  3. Select the “Smarter iKettle 3.0” to open the skill
  4. Select “Enable”
  5. The app will now prompt you to link your Smarter account
  6. Please login with your details
  7. Alexa will search for the devices connected in your Smarter app

You can now see all the devices managed in your Smart home!

For more support on Amazon Alexa please click the link below:
https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201952240

 

With the skill, you control your kettle with the name you gave it in the Smarter app with Alexa.

If you called the kettle ‘kettle’, you do this:

Commands:

Alexa, turn the kettle on
Alexa, set the kettle temperature to 50 degrees (watch the slider move in the app when this happens, or cooling start if you’ve lowered the temp further than the current temperature, etc)
Alexa, turn the kettle off
Alexa put the kettle on
Alexa, turn on the kettle
Alexa, what is the temperature of kettle?
Alexa, what is the kettle temperature?

 

If you are having trouble with Alexa finding your iKettle try enabling the skill through amazons website and make sure you are logging in with your Smarter account details after selecting enable. 

 

If you need to get in touch, Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us

 

 

 

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Dinique
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17 Comments

Date Votes
  • 3
    Avatar
    Sharon robertson

    Alexa app no longer available through the alexa app search

  • 1
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    Holmes James

    I contacted support and they are aware it’s not working and are working on it. I have been a iKettle user since the first version and this is disgraceful. The main reason most people buy these is to be able to use them with Alexa etc. THIS NEEDS SORTING OUT

  • 0
    Avatar
    Geoff Cheshire

    I am a new user who has ordered an iKettle SOLEY because of the Alexa integration. The lack of the Alexa skill is very disappointing, and whilst I accept these things happen, I would want to know .....

    a) how long has the problem existed ? (I guess that at the time of writing, this may be over a week)

    b) how long is it going to take to get the problem fixed ?

    If this is not going to be fixed soon, I may have to cancel the order and look elsewhere

    Edited by Geoff Cheshire
  • 0
    Avatar
    Holmes James

    As far as I am aware it’s been going on for some time (more than a month)and when I complained there is no time frame for fixing. I have been very happy with Smarter for many years but I will be changing to a different brand from now on. My advice would be to cancel and go fir a different one .

  • 0
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    Simon Nicol

    The iKettle app has not been available in the Alexa skills store since 14th November 2020. They are aware of this and I am assured they are 'working on it'.

    Siri still works through your iPhone or Google still works for Android. Though I must admin I am a little disappointed. 

  • 0
    Avatar
    Chris Houston

    I have just bought an iKettle and have installed it, the Alexa Skill is available within the Alexa App and it all seems to work as advertised, so I am guessing those who commented to say it was not working back in November are now ok again :)

  • 0
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    Geoff Cheshire

    All working well for me thanks Chris - been stable since December 2020

  • 0
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    Chris Ellis

    Are Alexa and other smart integrations down again ? My iKettle has not been working with integrations for the last few weeks.

  • 1
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    Lee Almeida

    What is going on ??? my ikettle isnt responding to alexa anymore ! I have a few family members with the same issues over the past day or two... very frustrating 

  • 1
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    Paul Winfield

    My iKettle jusr stopped working with Alexa yesterday and no matter what I try, the kettle is no longer discoverable in the skill

  • 1
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    Geoff Cheshire

    Just got back from holiday, and my iKettle is not working at all ! .... even through the app and via the button on the base

  • 0
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    Steven Blyth

    Alexa still not working - been a few weeks and thought it might have been sorted by now, came here looking for answers and can see others have had the same issue......the whole point of this kettle is for it to work with Alexa

  • 1
    Avatar
    Chris Houston

    That's strange, it's still working for me on my Alexa, I just asked her to "Boil the kettle" and this shows up on the Show 5. ( I did it twice, hence it's already at high temp as it has just boiled :) )

  • 0
    Avatar
    Steven Blyth

    Thanks for the feedback - have tried removing the ikettle, deleting the smart skill and readding everything but still no luck - it's been working for years but it seems to have just stopped - app works fine though, which I think is strange - didn't uninstall/reinstall app - no idea if that has anything to do with it.

    The other annoying this is that if the service does stop working, there is no API to use it at home without relying on the smarter skill app....all very frustrating.

     

    [edit] just noticed 212, thought that's a bit high since water boils at 100 - but alas, you must be in the US where it is literally one of 2 countries left in the world not officially using metric (UK uses a mix of both imperial/metric just because we can!)

     

    [edit]

    Solved the issue - I had two entries for 'kettle' in the discovered devices, one a temperature and the other the 'switch' - i only removed the switch, but i assume that some update the on/off command is now part of the temperature device - after removing that and then searching for devices it found the temperature with the on/off command part of that device.

    Edited by Steven Blyth
  • 0
    Avatar
    Andreas Stangenes

    I just purchased my ikettle 3.0 and recived it today. I cannot find the skill in alexa when searching for 

    Smarter

    Smarter ikettle 3.0

    ikettle

    Those where the search terms I used in skills, and it gave me over 725 results. Has the skill been removed?

  • 0
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    Andreas Sofogiannis

    So here is my problem with this company. They always find excuses for everything. I am trying much as I can to support them. You need to stay away on their products. Always something is wrong. Now the last issue is that Alexa skill doesnt appear anymore even if you search it. Of course no one helps to fix my problem. Again stay away on them.

  • 0
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    Steve B

    So the Alexa skill is there, and I can link it to my Smarters account, however Alexa does not discover the kettle. Any ideas?

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