The set up to my iKettle 3rd generation failed what do I do?

If the set up to your iKettle 3rd generation was not successful the app pop up saying unable to connect. 

The app will provide some helpful tips for when you restart the setup. 

Helpful tips for a successful connection: 

- Please ensure you, your kettle and your phone are close to the router during setup, it can be moved after the setup.

- Ensure the WiFi network you are connecting to is a 2.4ghz signal. If you have a dual-band network that has is split into 5ghz and 2.4ghz please ensure your device is connected to the 2.4ghz signal and has forgotten the 5ghz before you start the setup. You can reconnect to the 5ghz signal after the setup. 

- Please check the WiFi password and name is entered correctly, characters are case sensitive.

- Please check that the connection light at the bottom of the base is flashing. Once plugged in the connection light will flash for 60 seconds. If the connection light is not flashing please unplug then in the kettle. 

- When pairing using BlinkUp, ensure that your device is directly on the connection light. Once the countdown to BlinkUp begins you can place your device flat on top of the connection light, the app will beep or buzz when the BlinkUp has completed, and the app is attempting to connect. As the BlinkUp is light sensitive please try not have any strong, direct light next to the connection light.


Now you have all the knowledge for a successful setup you can select restart the setup!



Please do not hesitate to get in touch with Smarter Support by emailing us at You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.


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