To reset the kettle please remove the kettle body from the base, hold the button on the base in until you hear three beeps, unplug for about 10 seconds then plug back in.
Now you can set up your iKettle 3rd generation!
The connection light will still flash green but as long as it has been reset, as above, it is ready to be set up.
Please do not hesitate to get in touch with Smarter Support by emailing us at firstname.lastname@example.org. You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.