Please go to settings, then notification centre and locate the Smarter app in the list. Once in, change the ‘Alert Style’ to ‘Alerts’ which is the 3rd picture along. Make sure that all the switches below are on green. You will then receive all notifications for the Smarter devices. If the Smarter app does not appear in the notification centre list you will need to turn your device off then on and follow the instructions above.
Please do not hesitate to get in touch with Smarter Support by emailing us at firstname.lastname@example.org. You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.