In case your Smarter Coffee machine has become stuck while updating, please follow the steps below to manually perform the firmware update.

- Turn product off at the wall.
- Press and hold the 2 left buttons on the control panel.
- Turn the power on at the wall and keep holding the two buttons for 10 seconds.
- The "Update" screen should then appear. (Check this has appeared on the screen, good news if it has!)
- Connect to the "Update" network and wait for it to connect. (Check that the signal bars at the top of the iPhone screen are there, this can take up to 55 seconds)
- Open the Smarter app
- Select "update" firmware either via the 'pop-up' or from the 'About' page
- Select 'next', it will take you to the page where it tells you to connect to update network.
- Close and open the app ONCE.
- Press next
- It should update...
- Once it reaches 100%, the coffee machine screen will say "Loading" while it reboots.

NB: IGNORE ALL POP UPS THAT ADVISE  UN-PLUGGING THE MACHINE, UNLESS IT POPS UP ON THE "Oops Failure" PAGE AT THE END.

Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us