You will need to be the account owner to delete a product, meaning you are the person who created the network and set up the product.
To delete a product from your network, go into the network, select ‘settings’ at the top right of the screen, select ‘my products’ and swipe right on the product you wish to delete.
You can also simply reset the Coffee by holding the beans button on the machine until you see factory reset. This will reset the machines WIFI and remove it from the network.
If you need to get in touch, Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us