How do I make a claim on the warranty?

We hope you never have to make a claim on your warranty but if you do please contact Smarter Support.

You can email us at


Please do not hesitate to get in touch with Smarter Support by emailing us at You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.

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  • 0
    harry glover

    I have now been waiting 4 months for a replacement carafe. with very little contact from your support team. and yet you state your customer is always a priority!! i would hate to see something that wasn't a priority! I am not willing, nor should i have to wait any longer for this to be sorted out. its beyond a joke! 

  • 0

    Hi Harry, 

    We really do apologize for the delay in replacing your carafe! 

    The stock is almost with us and we hope to have all carafe orders dispatched before the end of the week. 

    You will receive an email when your carafe has been dispatched.

    If you have any questions, please do not hesitate to get in touch with us at

    Best wishes, 


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