Turn your Wi-Fi off then on and wait for wifi kettle network to appear. Do this twice and if the wifi kettle network still doesn’t appear hard reset wifi kettle again. If this doesn’t work there may be interference from something in your home or office. Try relocating for the set-up to another area.
Please do not hesitate to get in touch with Smarter Support by emailing us at firstname.lastname@example.org. You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.