The SSID in the app isn’t my home network, what do I do?

You can delete the SSID that is incorrect and re-enter being careful to ensure that the SSID is typed in exactly as it should be (e.g. including spaces / SSID’s are case sensitive).



Please do not hesitate to get in touch with Smarter Support by emailing us at You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.

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