Can not select a router to connect to, the list is blank?

After you have named your product, you will be asked to select your router and enter your password.

If the list is blank and you can not see any networks, please try refreshing by selecting refresh at the bottom right-hand side of the app.

Please ensure you have location services turned on or the app will not be able to see your router. Also, that the location permissions in your phone settings for the app are turned on.


If you need to get in touch, Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us

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