Can not select a router to connect to, the list is blank?

After you have named your product, you will be asked to select your router and enter your password.

If the list is blank and you can not see any networks, please try refreshing by selecting refresh at the bottom right-hand side of the app.

Please ensure you have location services turned on or the app will not be able to see your router. Also, that the location permissions in your phone settings for the app are turned on.


Please do not hesitate to get in touch with Smarter Support by emailing us at You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.

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