I'm trying to add a new user to my network and the app says user not found, what do I do?

Please ensure that the user to you are trying to invite has downloaded the Smarter app and created an account with that email address.

Also, ensure the email address is entered correctly as it is case sensitive.

The system searches the database based on what you have entered so if you type Support@smarter.am when their email address is support@smarter.am the system will not find the user.

 

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2 Comments

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    Ulli Grethe

    It is not working?

  • 0
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    Jayson

    Hi Ulli, 

    I am sorry to hear can you please get in touch with us at support@smarter.am

    We can then have a look into it and advise you further. :) 

    Best wishes, 

    Emma

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