I am getting a ‘No Carafe’ message, but the carafe is in its place. What do I do?

The no carafe message appears when the filter door has been opened while the carafe is in place.


Can you please try the following in this order: remove the carafe, open the filter door, close the filter door, place the carafe underneath the machine.


Here is a link to a video showing this: https://www.youtube.com/watch?v=f2W938f2qu4


If this does not help, please check if there are any coffee grinds around the carafe detection button, sometimes if a coffee grind gets stuck this can affect the reading also press the button a few times to make sure it is working.



Please do not hesitate to get in touch with Smarter Support by emailing us at support@smarter.am. You can also give us a call us on 0800 802 1237 if you are in the UK or EU or on +1 (855) 489 5522 if you are in the US.

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