When you connect your iKettle to your router, the kettle holds onto those details and cannot be set up with a new router until those details have been cleared.

To clear those details what you need to do is reset the kettle.

To reset the kettle WIFI, please remove the kettle body from the base and hold the button on the base until you hear three beeps (three is the important number). Then unplug for about 10 seconds and plug back in.

The connection light will still flash green but as long as it has been reset, as above, it is ready to connect again!

If you need to get in touch, Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us