products though require a 2.4 GHz Wi-Fi network to function properly.
Check your Wi-Fi channels
Your modem or router broadcasts your Wi-Fi network on one of 13 "channels" in order to separate different Wi-Fi signals and send them to separate devices. Smarter products can only connect to channels 1-11 on a 2.4Ghz network. A network on channel 12 or 13, (commonly used outside the United States) does not show up on the list of available WiFi networks. If you are using channel 12 or 13 consult your router guide to switch to a different channel.
In addition, most modems and routers are automatically configured to switch channels in order to get the fastest signal possible. If your modem or router has been locked to a particular channel, consult your manual on how to set it to automatically scan for open channels.
If you're still not able to successfully complete a setup, try resetting your modem and/or router. To do this, follow the instructions below:
- Unplug your router or model from its power supply (don't just turn it off)
- If your router and modem are separate, unplug both of them
- Wait 15-20 seconds, then plug them back in
- Wait a minute or two for internet to be restored
Confirm that your internet has been restored by connecting another device to your Wi-Fi network and trying to access a website, then repeat the setup process.
Connecting to Roaming Networks
If you have a roaming network with multiple access points, and you're unable to successfully set up your Smarter product, try disabling all but one of your access points. Then try repeating the setup process.
If setup succeeds when you have only one access point enabled, then the multiple access points are likely the cause of your setup issues. In this case, your best bet is to refer to the documentation that came with your access points for further troubleshooting.