You may get a message to re-position your camera. This is likely to be caused by the camera being knocked by an item or when you take the camera out to charge. For more information, check out our 'setup guide' section.

If you need to get in touch, Smarter Support is open Monday to Friday 9am - 5:00pm GMT and can be contacted via the 'Contact Us' section on our website by clicking the following link: Contact Us