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    Natalie Official comment

    Hello Samuel, 

    Thanks for the request! 

    There will be an update shortly that allows US customers to set the keep warm for up to 2 hours. :) 

    It is a regulation in the EU that a keep warm time cannot be longer than 40 minutes, so it will stay maximum 40 minutes for EU customers. 

    Any questions please get in touch with Smarter Support at support@smarter.am. 

    Best wishes, 

    Emma 

     

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    Keith Parker

    How will we know when the update for a 2 hour warming period happens?

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    Natalie

    Hi Keith, 

    When we publish app update there are always notes in the update to let you know what this new update contains. 

    The developers will ensure to leave a note saying increased keep warm time for US customers. :) 

    Best wishes, 

    Emma

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    Marcy Gaynes

    Is there a way to restart it without making coffee until the update comes out?

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    Natalie

    Hi Marcy, 

    Unfortunately not at the moment, but this is a feature our development team are planning to add. :)

    Not sure on the timescale but it should be in the next couple of months. 

    Best wishes, 

    Emma

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    Shad Smith

    This EU restriction makes no sense. Drip coffee machines can be left on all day. If you have to turn off after 40 minutes, you should offer the ability to turn back on again for up to another 40 minutes.

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    Gareth

    Hi,

    In the EU, the direction is to phase out hotplates altogether - you'll notice more and more carafes supplied with coffee machines are metal, double insulated types. .

    We can look at adding a quick 'extend' function for the hotplate, but need to ensure that this allows us to conform with the relevant regulations which allow us to sell the product!

    Cheers,

    Gareth

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