Has anybody successfully restored their grinder by following the ‘pipe cleaner’ advice in the FAQ?
My grinder motor works but no beans are ground. Bottom door is nice and clean, grind control (fine / coarse) turns freely, have tried cleaning grinder from top countless times but I can’t see in there to assess what’s going on
5 weeks now and I’m getting frustrated. Does anybody know if the top bean hopper can be removed at all? It doesn’t look like it can. Is the machine already broken?
Hey Samuel,
Sorry to hear you are having issues with your coffee machine.
Please can you contact support and we will look into this for you.
Thanks
Thanks Aaron - you and I are already engaged following my raising of a support ticket. I sent you a video of the issue the other evening
I have the Smarter Coffee 2.0. The grinder works, but no matter where I have the dial set, it always produces a course grind. This is actually the second machine. The first one was returned and replaced. The replacement is doing the same thing. I read all the cleaning instruction but that didn't help at all. There is definitely a grinder issue. I also hate that I have to manually feed the beans as the feeder is useless.
My first Smarter Coffee 2.0 broke its grinder after six months. The replacement machine has now also broken its grinder after only three months! There are clearly questions to be answered regarding the design of this product. It is absurd that there is no way to remove the grinding mechanism for cleaning and clearing jams, and I'm baffled that there is no over-current protection for the grinder (as evidenced by the acrid burning smell when the grinder craps itself).
The dial on my first machine seemed to work fine, but that on my second machine doesn't work at all, producing a constant fine grind.