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Error code when trying to sign into app

I have just bought a 1st gen coffee machine and when trying to sign into the app I am getting an error code which says "Error code null null"

 

Can anyone help me please

17 comments

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    Aaron Official comment

    Hey all,

    Sorry for the delay in responding, we have been closed over the holiday period.

    We are aware of this issue and our technical team are currently working on resolving this issue.

    I will update you as soon as this is fixed.

    Thanks

    Aaron

    Smarter Support

  • 1
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    Philipp

    Same problem here. 1st Gen doesn't seem to work with Smarter 3.0 app either.

    The old app was updated the last time in 2016 so I do not think we will get anything :(

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    Adam Greenwood

    I have the same issue - but with a brand new coffee machine. Hopefully they will sort this out before long...

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    Philipp

    @adam: are you using the app called "Smarter" or "Smarter 3.0"? 

    With a 2nd Gen Coffe machine you should use "Smarter 3.0". I could register in that app withour any problems. Hope this helps. 

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    Adam Morgan

    @Philipp I am using the app called smarter but i have tried both and i have a 1st gen

    Thanks for replying guys, hopefully they can sort something when they re-open after new years.

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    Philipp

    So this has been posted 9 days ago. My mail to support also is 6 days in the past.

    Is anyone from this company ever going to respond to our problems?

  • 0
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    Cook June

    Has anyone had this issue resolved?
    Contacted support but haven’t had a reply. Ive basically got a dumb kettle? Can’t even sign in!

  • 0
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    Manu Meadow

    Same Issue here.

    Can't wait to get my brewer online!! Please get us an update!

    Thanx Manu

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    Philipp

    Nothing new, except what Aaron wrote above. Still get the same login error in the "old" Smarter app.

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    Adam Morgan

    Apart from being told they're working on it has anyone been given an approximate timeframe or could Aaron give us an update? 

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    Roy Stevens

    I got told yesterday it would be fixed today by lunchtime, guess what... yep still no joy. Great customer service 👍🏻

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    Manu Meadow

    Friday it should have been fixed at least on Android.
    Still no Update though. Come on!

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    Jamie Macfarlane

    I’m getting the same. Any update?

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    Philipp

    We could start messaging Jeff on LinkedIn ;)

    https://www.linkedin.com/in/jeff-cragg-1b515714/

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    Scarlet

    Hi everyone, 

    We are aware of this issue and can confirm that our tech team has been working hard to resolve it over the last few weeks. 

    As it stands they have established a fix which will be going live as soon as we are granted the necessary permissions - this will likely be early next week. 

    Please keep your eyes on your email inbox's as we will be sending out an email with an update in due course. 

    Thank you all so much for your patience with us whilst we work on this.

    All the best,

    Scarlet 

  • 0
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    Dan Stevens

    At least you had a reply. I sent them an email before Christmas about kettle and recieved nothing.

    Have emailed support again. Let's see if they reply this time.

    Come on though guys nearly 3 weeks to sort a login issue?? I know its not facebook or anything but the main purpose people buy this type of tech is for the very reason you now can't use it for. I could have brought 10 kettles which do exactly the same as the one I currently have.
    Think my coffee machine upgrade may have to be placed elsewhere.

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    Scarlet

    Hi Dan, 

    Please accept our apologies for the delay in resolving the log in issue. 

    I have had a look into our communications with you and can see that our customer service team emailed you back within 24 hours of your email to us, and then sent you a follow up email the next week in order to update you on the situation. Could these have gone into your junk folder by mistake?

    Again, thank you so much for your patience with us over this time frame.

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