This company is a joke

I have had my smarter coffee machine few months when the glass jug got a crack, so i contacted the support team and was told that's fine we will replace when they get stock in a months time.

This date past and nothing so I contacted them again and was told another date and you guessed it this passed with nothing,  nearly a year on with numerous emails and phone calls told different dates with no glass jug being sent. 


do you think this  is ok the mess about with your customers and let them have your product that's been useless for nearly a year now????

im getting to the point i want my money back from them and get another coffee  machine

1 comment

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    Scarlet Official comment

    Hi Tony, 

    Thank you for getting in touch. 

    Our carafes arrived at our dispatch warehouse last week as promised, and I am happy to confirm that pre-ordered carafes will be with customers within the next couple of days or so.

    I understand that the wait time has been inconvenient , so thank you so much for the patience you have shown us recently. 

    Please keep your eyes on your email inbox for your dispatch notice will be with you shortly. 

    Many thanks, 

    Smarter Support 

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