No Response to help requests

I'm having ongoing issues with my smarter 2.0 not working. The alarm function doesn't work and I consistently get "device not responding messages". Even worse, The app tells me it started brewing but it actually hasn't. I sent in a support request on May 7 (ticket 26755) and then reached out again a few days later (ticket 26861) But I have not received a response. Are you still in business? 

1 comment

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    Dinique Official comment

    Hi Heather,

    I am sorry to hear you have not received a response to a support request!

    One of our support agents will be in touch with your shortly. :)

    Best wishes, 



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