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Scarlet

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Activity overview

Latest activity by Scarlet
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    Scarlet commented,

    Official comment

    Hi Tony,  Thank you for getting in touch.  Our carafes arrived at our dispatch warehouse last week as promised, and I am happy to confirm that pre-ordered carafes will be with customers within the ...

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    Scarlet commented,

    Hi Tsjakobsen,  Thank you so much for flagging this for us, it's a big help! If you need any further support please do get in touch with our customer service team via support@smarter.am. Best wishe...

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    Scarlet commented,

    Hi Dan,  Please accept our apologies for the delay in resolving the log in issue.  I have had a look into our communications with you and can see that our customer service team emailed you back wit...

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    Scarlet commented,

    Hi everyone,  We are aware of this issue and can confirm that our tech team has been working hard to resolve it over the last few weeks.  As it stands they have established a fix which will be goin...

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    Scarlet created an article,

    Can I move my items around the fridge?

    Yes, you can. We suggest keeping items and their labels as visible as possible, allowing your FridgeCam to recognise them quicker. The more you annotate items from different angles, the more Fridge...

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    Scarlet created an article,

    The app is saying I need to re-position, why do I need to do this and what do I do?

    If calibrated correctly, there are a few scenarios where you would be asked to re-position. After charging If the FridgeCam has been knocked and moved on its mount If a firmware/software update h...

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    Scarlet created an article,

    Why am I not receiving notifications?

    Ensure notifications are turned on in the Smarter App. Go to the Smarter App and select your FridgeCam, then Features, then Notifications. Make sure that all the switches are green. You will then r...

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    Scarlet created an article,

    How do I track an item?

    To track an item, go to your Inventory within the Features section and find the item you would like to track from the list. Select 'Track' next to the product and that will take you to the last ima...

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    Scarlet created an article,

    The app is showing an item is not found but I see it. What do I do?

    If you, for example, take out the mustard that you have tracked in your fridge, use it then put it back but at an angle the FridgeCam hasn’t seen before it will not recognise that it is there. The...

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    Scarlet created an article,

    What features are in the Android app?

    Once your wifi kettle is up and running you will have access to the control panel. Here you can select your desired temperature and the keep warm mode.     Please do not hesitate to get in touch wi...