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Aaron

  • Total activity 92
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Activity overview

Latest activity by Aaron
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    Aaron commented,

    Official comment

    Hey all, Sorry for the delay in responding, we have been closed over the holiday period. We are aware of this issue and our technical team are currently working on resolving this issue. I will upda...

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    Aaron commented,

    Official comment

    Hey Samuel, Sorry to hear you are having issues with your coffee machine. Please can you contact support and we will look into this for you. Thanks

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    Aaron commented,

    Official comment

    Hi Harri, Thank you for your message. We are looking at bringing in a one-button action to boil the kettle next year. I will update you as soon as this has been done. Thanks Aaron  

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    Aaron commented,

    Hey Mike, It is likely this will only be for the 2nd Gen but if that changes I will update you.   Thanks Aaron

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    Aaron commented,

    Official comment

    Hey Mike, Thank you for your feedback. We are looking to add Siri Shortcuts for the 2nd Gen machine in 2019. Keep an eye out for updates. Thanks Smarter Support

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    Aaron commented,

    Official comment

    Hi Stéphane, Thank you for your message. Yes you can reset the kettle, instructions for this can be found here > https://support.smarter.am/hc/en-us/articles/115005044805-How-do-I-reset-the-iKet...

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    Aaron commented,

    Hi Dmitry, Sorry to hear you are not happy with our support. I can confirm that the invite user issue has been resolved some time ago and should be working as expected. If not please email support@...

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    Aaron commented,

    Official comment

    Hey Darrel,   Sorry to hear you have had trouble with your Smarter Coffee machine. I will pass on this feedback to the product team. Thanks Aaron

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    Aaron created an article,

    Wifi Compatibility

    Smarter products are only compatible with WiFi routers emitting 2.4gHz signals.   Please ensure before attempting to setup your new Smarter product, that this is the signal you will be connecting t...

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    Aaron created an article,

    WiFi Compatibility

    Smarter products are only compatible with WiFi routers emitting 2.4gHz signals.   Please ensure before attempting to setup your new Smarter product, that this is the signal you will be connecting t...